Dental beauty and health 

Is it possible to return shoes to the store after a little wear? How to return shoes to the store

"Give a woman a pair of nice shoes and she will conquer the world!" - said the legendary Merlin Monroe. "Eyes will deceive, a smile will lie, but the shoes will tell the truth" - bluntly declared the stern Doctor House. “It is the shoes that make a woman a woman” - the heroine of the legendary film “Office Romance” hits the eye, not the eyebrow.

Indeed, a good pair of shoes is like a medicine - from depression, bad mood, gloomy day, everyday troubles - and, as you know, they do not save on health.

The role of quality footwear for modern people remains invariably important, and in the lives of both women and men. What are good shoes? For some, it is daily comfort, convenience, for others, status. Men are more likely to appreciate the functionality of shoes to protect them from the weather; women use the next pair as a winning way to demonstrate their own attractiveness, albeit to the detriment of leg health.

However, in addition to subjective sensations, there are also well-known rules. Experts agree that good shoes are:

  • shoes that allow you to feel the lightness of the foot, as if it were without shoes at all, creating a “lack of effect”;
  • footwear that preserves the biomechanical properties of the foot. The natural position of the foot is one of the main rules for choosing shoes;
  • the foot in the shoe should remain free so that the leg muscles are in good shape, this avoids the unpleasant consequences of wearing shoes;
  • footwear that conveys the relief of the contact surface, allowing you to "feel the ground under your feet." This innate feeling, familiar to us from childhood, when we were just learning to walk, will make it possible to avoid injuries, as well as develop a confident gait.

How free are your feet from the circumstances that force you to wear uncomfortable and uncomfortable shoes? Imagine that lightness and freedom felt in an early summer morning, at dawn, while walking barefoot on the breathing warm earth. Allowing yourself to walk "barefoot in shoes", you directly feel the meaning of the notorious phrase "movement is life."

So, it happened - here it is, a coveted brand new pair of shoes, purchased on occasion, for example, for the season, or without it. First of all, at home, you need to carefully check it - inspect it from all sides, measure it, walk around the room without removing stickers, labels and other data of the manufacturer or seller. Make sure that nothing squeezes, does not restrict movement, locks, zippers, Velcro are in order, all components are well glued or stitched.

But what to do if, nevertheless, some kind of defect was found in new, unworn shoes, or there were problems with wearing? All further actions in such cases are regulated by the Federal Law of the Russian Federation "On Protection of Consumer Rights" dated 07.02.1992, No. 2300-I

What should a buyer know when choosing a shoe?

According to Article 10 of the Federal Law "On Protection of Consumer Rights", the seller is obliged to provide the buyer with information about the product (in our case, shoes) in a timely manner, in order to be able to choose it correctly.

This information should include:

  • the name of the technical regulation or other designation established by the legislation of the Russian Federation on technical regulation and indicating the mandatory confirmation of the conformity of the goods;
  • the price in rubles and the conditions for the purchase of goods;
  • warranty period, if any;
  • rules and conditions for effective and safe use of footwear;
  • the service life or shelf life of the selected pair of shoes;
  • information on the mandatory confirmation of the conformity of the goods;
  • information on the rules for the sale of goods;
  • if the defect (s) in the purchased footwear was eliminated, the consumer should be provided with information about this.

All of the above in the technical documentation attached to the product, on labels, marking or in another way.

If the buyer is refused information about the goods at the time of purchase, he has the right to demand from the seller a refund of the amount paid for the goods and compensation for other losses.

The seller who has not provided the buyer with complete and reliable information about the product is liable under paragraphs 1-4 of Art. 18 or clause 1 of Art. 29 of the Law, for defects in the goods that arose after its transfer to the buyer due to the lack of such information.

How do I return unworn shoes to the store?

So, you unpacked the packaging at home and carefully examined the coveted pair of shoes. And here it turned out that it did not meet your expectations, or some nuances that were not noticed during the purchase came to light. What can you count on in this case?

First of all, you definitely need to know the following: Article 25 of the Law "On Protection of Consumer Rights" provides that in cases where a high-quality non-food product for some reason does not suit the buyer (in shape, style, color, size, etc.) ), or just didn't like it, he has the right to exchange it for a similar product, within 14 days excluding the day of purchase.

With such an exchange, the following rules must be observed:

  • the product was not in use (accordingly, there should be no traces of wear on the shoes);
  • preserved presentation, consumer properties, factory labels;
  • there is a sales or cash receipt, or other documents confirming payment.

Important: in the absence of checks, you can refer to the testimony.

If a similar pair is not available, then the buyer can:

  • agree with the seller that he will immediately report the arrival of such a pair for replacement;
  • demand to return your money.

I must say that there are some goods that cannot be exchanged for the above reasons. Their list is approved by the Government of the Russian Federation.

How do I return defective shoes to the store under warranty?

Suppose there is a different situation. Defects or defects in the selected pair of shoes were revealed after a while only in the process of wearing. How to protect the buyer's rights in this case?

How long does it take to return a defective shoe under warranty?

The terms for the buyer to submit claims in relation to the defects of the goods are regulated by Article 19 of the Federal Law "On Protection of Consumer Rights". According to it, the buyer has the right to make claims against the seller in relation to defects in the goods, if they are discovered during the warranty period or the expiration date.

If the warranty or expiration dates have not been established, but defects and deficiencies are discovered within a reasonable time (within two years from the moment of transfer, if longer periods are not established by law), then the buyer also has the right to present the above requirements.

The warranty period for the shoe, as well as its service life, is calculated from the date of sale of this pair of shoes to the buyer. If, for some reason, it is impossible to establish the date of transfer, these terms are calculated from the date of manufacture of shoes.

If the footwear is seasonal, then the warranty periods are calculated from the moment of the onset of the corresponding season, which is determined by the constituent entities of the Russian Federation based on the climatic conditions of each region.

The shelf life for shoes is determined by:

  • a period calculated from the date of its manufacture, during which it is suitable for use for its main purpose,
  • the date before which the shoe is suitable for use.

In case of revealing significant defects in shoes, the buyer has the right to present to the manufacturer a demand for the free elimination of such defects, if he proves that they arose before the transfer of the goods to the consumer or for reasons that arose before that moment.

The specified requirement may be presented if the defects of the goods are found:

  • after two years from the date of sale of the goods;
  • during the service life established for the product;
  • within ten years from the date of transfer of the goods to the consumer in case of failure to establish the service life.

If the specified requirement is not satisfied within twenty days from the date of its presentation, or the discovered lack of goods is irreparable, the buyer, at his choice, has the right to present other requirements to the seller (clause 3 of article 18 of the Law) or return the goods.

Options for exchanging or returning defective shoes

In accordance with the Law, the buyer, upon discovering defects in the purchased pair of shoes, may demand from the seller:

  • gratuitous elimination of defects in the goods or reimbursement of expenses for their correction by the consumer or a third party;
  • a commensurate reduction in the purchase price;
  • replacement for a product of a similar brand (model, article);
  • replacement for the same product of another brand (model, article) with a corresponding recalculation of the purchase price.

Instead of the above requirements, the buyer has every right to simply return the shoes to the seller and demand a refund of the amount paid by him.

It is interesting that the law stipulates that he was inflicted as a result of the sale of goods of inadequate quality. Losses are reimbursed within the time limits established by the Law in order to meet the relevant consumer requirements.

Important: The consumer's absence of a cash or sales receipt or other document certifying the fact and conditions of the purchase of shoes is not a reason for refusing to satisfy his requirements.

The seller is obliged to accept the goods of inadequate quality from the consumer and, if necessary, to check the quality of the shoes. The buyer has the right to participate in checking the quality of the goods. Often, there are disputes about the causes of shoe defects. Then the seller must conduct an examination of the goods at his own expense. The buyer has the right to challenge its results in court.

If the expert examination establishes that the defects of the shoes have arisen through the fault of the buyer, then the latter is obliged to reimburse the costs of carrying out the examination, as well as the costs associated with its carrying out of storage and transportation of the goods.

The seller is liable for defects in shoes for which the warranty period is not established, if the buyer can prove that such defects arose even before the sale of a pair of shoes to him or for reasons that arose before that moment.

In relation to shoes for which the warranty period is established, the seller is responsible for its defects if he cannot provide evidence that these defects have arisen:

  • after the transfer of a pair of shoes to the buyer, since the latter violated the rules for the use, storage or transportation of the purchase;
  • as a result of actions of third parties;
  • due to force majeure circumstances (force majeure).

Also, the aforementioned Law (Art. 21) states that the seller, in the event of a demand for the replacement of goods, is obliged to replace it within 7 days. If an additional check of the quality of such a product is required, then the replacement period is increased to 20 days from the date of such a request. It is possible that the seller currently does not have the necessary shoes for replacement. Then the replacement of shoes should be carried out within 1 month.

Important: a product of a quality that does not correspond to the declared one should be replaced only with a new product, and in no case with a used one.

Other requirements of the buyer, namely:

  • on a commensurate reduction in the purchase price of the goods;
  • reimbursement of expenses for correcting defects of the goods;
  • return of the sum of money paid for unsuitable shoes;
  • compensation for losses caused to the buyer in connection with the sale of shoes of inadequate quality;

the seller is obliged to satisfy within ten days from the date of the relevant demand.

It is important to consider the following:

  • if the seller has replaced the defective product with a product of a similar brand (model, article), the price is not recalculated;
  • when replacing defective shoes with a pair of another brand (model, article), cheaper, the difference in prices is returned to the buyer;
  • when replacing defective shoes with a pair of another brand (model, article), more expensive, the buyer pays the difference. The price is fixed at the time of exchange.
  • when returning shoes of a quality that does not correspond to the declared one, the buyer has every right to demand compensation for the difference between the price on the day of purchase and the price on the day of return;
  • if shoes bought on credit are returned, the seller reimburses part of the already paid credit and the fee for its provision.

Important: if more than 14 days have passed since the date of purchase, you wore shoes one or more times, after removing all price tags, stripes or stickers from the manufacturer, the shoes are solid and of high quality, but suddenly for some reason you don’t like it, return this pair to store, referring to the existence of a guarantee, it is impossible.

Thus, we see that the interests of buyers in our country are well protected by law. There are various options for resolving conflicts related to the quality of the goods offered, and at the same time, the seller is imposed strict responsibility for compliance with all requirements for the quality of the goods. The problem is that not everyone knows about their rights and does not try to defend them in everyday life. We urge you to carefully study our materials in order to preserve your nerves, your health and your funds in any life circumstances.

In the first half of the year, specialists of the Rospotrebnadzor Directorate for the Voronezh Region considered 58 complaints from citizens regarding the purchase of low-quality non-food products, of which 32 complaints regarding the refund of money for purchased low-quality shoes. In every 2 cases, consumers were right. A refund was made for the purchased low-quality shoes in the amount of 48 thousand rubles.
The shoe return scheme is established by law.
There are two types of shoe warranties: a return guarantee and a quality guarantee.
1.Return Guarantee.
Only new shoes can be changed within 14 days of purchase. To do this, it is necessary that the shoes are not in use, their presentation and consumer properties, as well as packaging, factory labels and a cash receipt confirming the purchase, must be preserved. Reasons for replacement: the product did not fit the consumer in shape, size, style, color, size or configuration.
2.Quality guarantee:
Under this type of guarantee, used shoes are returned if a defect was found. In this case, an examination is carried out (it is possible to involve an independent expert), where it is determined whether the damage to this shoe is associated with improper wear or a factory defect. By law, shoes must be replaced if:
- the sole has come off (the side lags behind the top of the skin to a depth of more than 3 mm and a width of up to 1 cm or more);
- the sole is worn out when the shoes are worn for 3 months;
- the thread seams are broken;
- the dye fell off.
If the consumer has discovered one of the listed defects during this time, he “has the right to present the seller with demands for their elimination or replacement of the goods free of charge, if he proves that the defects arose before the transfer of the goods to the consumer or for reasons that arose before that moment” (Article 19 of the Law on the protection of consumer rights of the Russian Federation). In this case, the buyer should contact the store where he bought this pair. If the store has doubts about the claim, then the shoes are sent for examination. If the damage has arisen through no fault of the buyer, the store is obliged to make a replacement. If the buyer's requirements are not satisfied within 20 days from the date of presentation, then the consumer can simply return the amount paid.
Shoes cannot be exchanged, returned or repaired free of charge:
- worn with defects resulting from operation in out-of-season conditions that do not correspond to its intended purpose;
- with mechanical damage (burns, cuts, tears, etc.); deformed as a result of improper wearing, drying, loss of quality as a result of chemical exposure, and with other defects arising from the fault of the buyer;
- repaired by the buyer before being presented to the store (except for replacing heels or gluing a preventive sole, if such a repair did not entail the formation of defects).

When purchasing boots or shoes, some of their defects are easy to miss and detect, only after wearing them for a couple of days. What to do in such a situation? Is it possible to return shoes to the store after a little wear? What arguments should be used to achieve justice?

What does the law say about returning goods to the store?

The return of goods to the store is regulated by the Federal Law of the Russian Federation No. 2300-1 "On Protection of Consumer Rights" (RFP). He allows two options when you can take the goods back to the store:

  • the shoes did not fit the new owner for any characteristics that did not affect their quality (article 18): the shoes turned out to be narrow, upon closer examination, the color did not like. Then the person has the right to return the shoes to the outlet where they purchased them within 14 days, not counting the days when the transaction took place;

You can count on a full return of shoes only if the same pair was not found at the time of contact at the store's warehouse. The money will be returned to the buyer within 3 days. When a similar thing is available, the consumer has the right to exchange - other options are not provided for by law;

  • the purchase was found to be defective. In Art. 25 RFP defines the conditions for the return of goods, which can not only be returned, but also exchanged for a similar one, repaired, and demand monetary compensation for defects. The buyer himself chooses the most convenient option for him.

A dissatisfied customer has the right to demand from the seller to compensate for losses incurred as a result of an unsuccessful purchase. Compensation for moral damage and damage to health is not excluded, which happens very often when wearing low-quality shoes.

The period for making claims for this item is limited by the warranties of the seller and the manufacturer. It must be documented on the sales receipt or in the sales contract. If there is no such mark, then the buyer can count on the maximum period indicated by the RFP and the Civil Code of the Russian Federation - 2 years from the date of purchase.

Is it possible to return used shoes

When the buyer decided that the shoes did not suit him in their basic parameters, and decided to hand them back to the store, the requirements of Art. 25 RFP: the returned item must be in a marketable condition and not lose its consumer qualities, so that it can then be sold. Therefore, before contacting a retail outlet, you need to make sure that the pair does not have external signs of its use. Otherwise, the seller will not accept it, and will be completely right.

Let's say the flaws of the shoe were discovered during its use. In this case, its deterioration does not matter if the warranty period has not expired. Then, if the seller agrees with the claims and is ready to accept the shoes back, you must:

  • write a statement to the store, in which to clearly and reasonably put forward the requirements;
  • to endorse the act confirming the fact of transferring the shoes to the sales employee;
  • within 3 days to receive money on an expense cash order.

It is not necessary to present a check; it will be successfully replaced by a duly documented testimony. There are other ways to prove the fact of making a purchase at a particular outlet.

How to return the shoes if the seller under no circumstances agrees to take the item that is worn, and the buyer is right? You will need the advice of a professional lawyer familiar with the practice of such cases. He will help you understand the problem, hand over the goods and get your money back in a short time.

ATTENTION! Due to the latest changes in legislation, the information in the article could be out of date! Our lawyer will advise you free of charge - write in the form below.

The consumer has the right to present the requirements provided for in Article 18 of this Law to the seller (manufacturer, authorized organization or authorized individual entrepreneur, importer) in relation to defects in the goods if they are discovered during the warranty period or shelf life. not established, the consumer has the right to present the specified requirements if the defects of the goods are discovered within a reasonable time, but within two years from the date of their transfer to the consumer, if longer periods are not established by law or contract.

Returning shoes to the store. sharing secrets.

If it didn't work out in a simple way, write two copies of the claim in free form, most importantly, indicate your passport details, the date of purchase and the date of filing the claim.

Hand one copy to the seller, keep the second one with the seller's mark of delivery.

Attention

It will be useful to you if the case comes to court. Of course, it is advisable to have a purchase receipt with you, but if it is not there, then this will not be a reason for refusing to satisfy the requirements.


3

Info

The law determines the period for refunding money in 10 days, according to article 22 of the Law "On Protection of Consumer Rights".


After you write an application, the seller is obliged to accept your low-quality shoes and give the money.
Sometimes, in disputable cases, the seller can conduct an examination at his own expense.


And here if you are guilty, then you will have to pay for the examination.

How to return shoes - under warranty and without it?

In cases where the warranty period provided for by the contract is less than two years and the defects of the goods are discovered by the consumer after the expiration of the guarantee period, but within two years, the consumer has the right to present the seller (manufacturer) the requirements provided for in Article 18 of this Law, if he proves that the defects of the goods have arisen before its transfer to the consumer or for reasons that have arisen up to this moment.

True, in this situation, it will be necessary to write a little differently on the return of shoes after the warranty period.

Before writing a complaint and taking shoes to the store, you will have to conduct an examination of the couple.
This is a paid service, but the seller is obliged to compensate for the losses incurred.

Claim for the return of shoes

How do I return my shoes under warranty? Returning shoes to the store after a little wear is possible if they have defects that appeared due to the manufacturer's fault.

According to Article 25 of the Law "On Protection of Consumer Rights" during the guarantee period, the buyer can exchange the purchase for money.

Important

Download the law "On Protection of Consumer Rights" To do this, you must present an identity card, the product itself and a claim for return.


The seller can return the money back immediately if the defect is clearly factory-made and for this it is not necessary to carry out an examination. Otherwise, the law allows the seller to return the money after examination. Can I return shoes after the warranty period? It is also possible to return shoes of inadequate quality after the warranty period. However, the purchaser will be required to provide proof of factory defect immediately.

Is it possible to arrange the return of shoes of inadequate quality according to the law?

Before you go to return your shoes, make sure that the goods have fallen into disrepair due to factory defects, and not due to improper use. Immediately before buying, also carefully examine the purchased item for any visible flaws.

Remember that according to the law, you have the right to demand either a replacement product or a full refund of a defective purchase.

You should also be aware that according to the Consumer Protection Law, the one-month warranty period set by shoe sellers is nominal.

In other words, if after one month from the date of purchase, but within two years, your shoes are out of order not for your reason, then you can go to the store and demand a replacement.

5 If the seller of the goods refuses to return the money or replace the goods, then demand to state this in writing.

Subject: bought shoes immediately after the warranty expired

Then you can apply to the courts with a claim for compensation for the damage caused to you.

It often happens that after mentioning the judiciary, sellers compromise.

So you need to be sure that you are right and not let yourself be fooled.

Keep your Consumer Protection Act brochure on your shelf in your home.

Helpful Hint Before going to the store to return the marriage, carefully study the Consumer Protection Act to support your requirements for the seller.

The chance to buy low-quality shoes exists both in the markets and in expensive stores.

There are two options here - you found a defect during the warranty period or after it. The subsequent actions depend on this.

Warranty for shoes: by law. How do I return my shoes to the seller?

Can a return be made if the warranty period has expired? It is possible to return the product or hand it over for free repair even after the warranty expires. If you discover a defect after the end of the warranty period, but within two years and you can prove that it is a manufacturing defect, you have the right to file a claim with the seller or manufacturer (clause 5 of article 19 of the OZPP). True, in this case, you will have to carry out an examination at your own expense and prove the manufacturer's guilt yourself. If the examination proves you are right, the seller will be obliged not only to return the money to you for a low-quality product, but also to pay for the examination (paragraph 1 of article 18 of the OZPP). back to content How to defend your rights? The first thing you need to do is demonstrate knowledge of your rights and laws. Returning defective shoes is not a unique situation.

Shoe return consumer protection law

Returning defective shoes to the store must be clean and dry. Also, there should be no traces of third-party repairs on it. The presence of such marks may void the warranty. back to content How to write a claim? A claim for a refund for goods of inadequate quality is drawn up in a free form. But given that many sellers are reluctant to accept marriage, it makes sense to play it safe and demonstrate legal literacy and knowledge of their rights and laws.

  1. Make a statement in duplicate.

Shoe warranty under consumer protection law: return-to-store times

The claim for the return of low-quality shoes, including after the warranty period, is made in a free form.

There is no specific form in which to write a claim.

It is enough to correctly draw up the "cap" of the statement and accurately, specifically and without unnecessary emotions describe the defects of the shoes. But to make it easier for you, we provide several examples of claims for the return of defective shoes.

Take your pick! Sample claim for the return of shoes under warranty This application form is useful if you find a marriage and a defect in a pair before the expiration of the warranty period.

We remind you that the warranty period for each pair is set by the seller and is usually 30-45 days.

The warranty period for seasonal shoes starts from the season for which the pair is intended.

How to return shoes to the store under warranty after being worn or unworn

The store employees probably faced this situation more than once, and they are well aware that if the buyer persists and the case goes to court, then, in addition to reimbursing the administration, the administration will have to pay a fine.

If this does not help, contact the consumer protection society. There they will advise you, provide legal support and help you develop a plan for further action. Don't be afraid to go to court. If the warranty period has not expired, then the examination of the shoes is always carried out at the expense of the seller and you will not have to pay for it. back to contents When will the boots not be accepted in the store? There are rules for the sale of certain types of goods, which, by the way, include shoes.

Return of defective shoes after the expiration of the warranty period

In Moscow, for footwear, the summer season starts from May 1, autumn - from September 1, winter - from November 1, and spring - from March 1. back to content Return within 14 days from the date of purchase It may happen that the shoes you bought for some reason did not fit, for example, you simply did not accept the size or color, you can exchange them within 14 days. Exchange and return of goods without explanation is possible, provided that the shoes have no traces of wear and have completely preserved their presentation (Article 25 of the Law on the Protection of Consumer Rights).

The box and labels must not be damaged. You are required to have a check and a document proving your identity.

If you came to the store to exchange an item, and the shoes you need are out of stock at the moment, then your money should be returned to you.